Shipping Policy
Last updated: [Insert Date]
Thank you for shopping with Sereen.
This Shipping Policy explains how we handle shipping, delivery times, and related procedures for all orders placed through our website [Insert Website URL].
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your payment confirmation.
You will receive an email notification once your order has been shipped.
If we are experiencing a high volume of orders, processing times may be slightly delayed.
If there is a significant delay in shipping your order, we will contact you via email or phone.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Domestic orders: [Insert timeframe, e.g., 3–7 business days]
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International orders: [Insert timeframe, e.g., 10–20 business days]
Delivery times are estimates only and may vary depending on your location and courier delays beyond our control (e.g., customs clearance or weather conditions).
3. Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s).
The tracking number will be active within 24–48 hours.
4. International Shipping
We currently ship to [list countries you serve or say “most international destinations”].
Please note:
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Customers are responsible for any customs duties, taxes, or import fees applied by their country.
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Sereen is not responsible for delays caused by customs or international carriers.
5. Wrong Address Disclaimer
Please ensure that your shipping address is entered correctly at checkout.
Sereen is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.
If you notice an error after placing your order, please contact us immediately at [Insert Contact Email].
6. Lost or Damaged Packages
Sereen is not liable for any products damaged or lost during shipping.
If your order arrives damaged, please contact the shipment carrier or our support team to file a claim.
Save all packaging materials and damaged goods before filing a claim.
7. Undeliverable or Refused Shipments
If an order is returned to us due to an incorrect address, refusal, or failure to pick up, the customer may be responsible for reshipment costs.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Sereen
Email: [Insert Contact Email]
Address: [Insert Business Address]
Phone: [Insert Phone Number]