Refund & Return Policy
Last updated: [Insert Date]
At Sereen, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You may request a return within [7/14/30] days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in the same condition that you received it
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Be in its original packaging
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Include proof of purchase (receipt or order confirmation)
Certain items are non-returnable, including:
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Gift cards
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Downloadable or digital products
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Personalized or custom-made items
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Intimate or hygiene-related goods (for safety reasons)
To initiate a return, please contact us at [Insert Contact Email] with your order number and reason for return. We will provide you with return instructions.
2. Refunds
Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.
If your refund has not been received after that period, please contact your payment provider, as processing times may vary.
3. Exchanges
We only replace items that are defective or damaged.
If you need to exchange an item for the same product, contact us at [Insert Contact Email] and include a photo or description of the issue.
4. Shipping Costs
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Customers are responsible for paying their own shipping costs for returning an item, unless the return is due to our error (defective or incorrect item).
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Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping may be deducted from your refund.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [48 hours / 3 days] of delivery.
Provide your order number and photos of the item, and we will resolve the issue promptly by offering a replacement or full refund.
6. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at [Insert Contact Email].
7. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Sereen
Email: [Insert Contact Email]
Address: [Insert Business Address]
Phone: [Insert Phone Number]